Privacy Policy

1.1 Only what the request needs

Depending on the service or request, we may need account and contact details, billing and payment records, support correspondence, or information about a security or abuse issue. You may provide these through the Client Area, live chat or our email channels. Payment providers may request information necessary to complete a transaction.

Website and security systems may process technical information, such as an IP address and request information, to deliver the website, understand general usage and protect against fraud or abuse. These functions may use cookies or similar technologies. We do not ask you to send passwords or unrelated personal information in a general enquiry.

2.1 Necessary processing; no marketing

We use information to provide requested services, create and manage accounts, process payments, answer support requests, secure the website and services, prevent fraud or abuse, maintain necessary operational and account records, and meet applicable contractual or legal obligations.

We do not sell personal information. We do not use customer information for third-party advertising, build advertising profiles or create marketing audiences from it. We do not use customer or contact information for newsletters or promotional marketing, or provide it to third parties for their own marketing purposes.

We use reasonable technical and organizational safeguards to protect information. No website, service or transmission method can guarantee absolute security.

3.1 Sharing for a defined function

We may use service providers where necessary for website delivery and security, analytics, customer support, account administration and payment processing. We limit information shared with them to what is reasonably necessary for that function.

Information may also need to be handled or disclosed to meet applicable obligations or respond to payment disputes, fraud, security or abuse matters. This policy does not promise that information will never be shared.

4.1 Understanding general website use

We use limited website analytics to understand general site usage and improve the website. We do not use this information to build advertising profiles or marketing audiences.

5.1 Keep information only while needed

Personal information is retained only for as long as reasonably necessary for service delivery, account and security records, billing, support, abuse prevention, dispute resolution or applicable record-keeping requirements. Information no longer required is deleted or anonymized where reasonably practical.

Closing an account or ending a service does not necessarily remove records that are still needed for these purposes. We do not treat a single retention period as suitable for every type of record.

6.1 Access, correction and deletion

You may request access to, correction of or deletion of your personal information through the contact channels below. We may need enough information to verify that a request relates to you or your account before acting on it.

Requests remain subject to records that must be retained for billing, security, contractual or legal reasons. Please describe what you want us to review and avoid including passwords or information unrelated to your request.