TOS / AUP

It is with great pride that we know that each and every time you select WebCare360 as your hosting platform, you can rest assured that you’re putting your trust in us.

The following Acceptable Use Policy (AUP) / Legal Agreement will set forth general and specific information in regards to the use of WebCare360 infrastructure. Infrastructure in this regard will consist of, but not be limited to, bandwidth, transport, servers, switches, IP address and any other equipment that will transmit, receive or otherwise be a vehicle of transmission of data of any sort. Further set forth in this document will be information about general acceptable and unacceptable use. It is the duty of all users of WebCare360 to read and thoroughly understand the information set forth in this document. We explicitly reserve the right to enforce this document and further reserve the right to add to, update, change, modify or otherwise deem at any given time, conduct unbecoming and act as we see fit.

1. DEFINATION:

“We”/”Us”/”Our”/”WebCare360” means WebCare360. and/or any of its parents, subsidiaries and/or affiliates involved in providing the Services.

“You”/”Your”/”Yourself”/”User” means the user of the Website and/or customer of the Services.

“End Users” means any individual or entity that directly or indirectly through another user (a) accesses or uses Your Services Content, or (b) otherwise accesses or uses the Services under your account.

“Services” means any services offered by WebCare360, on its Website including but not limited to hosting services, management and infrastructure management.

“Services Content” means source code, files, software, processes, interfaces, data, text, settings, media, or other information for storage, hosting, or processing by the Services.

2. USER PRIVACY:

WebCare360 respects your privacy! Any information collected by us will be securely stored and kept strictly confidential. The information you supply us will not, under any circumstance, be sold, reused, rented, loaned, distributed, or otherwise disclosed to any third party. Any information you supply WebCare360 will be held with the utmost care which will not be used in ways that you have not consented to. We may use the information to keep in contact with you and inform you of developments associated with our business. So, it’s your sole responsibility to provide the correct information so we can reach you for your news/alerts/invoices and other communication about your service.

3. OUR ROLE AS A HOSTING PROVIDER

WebCare360 operates strictly as a neutral technical infrastructure provider, offering server space, bandwidth, and related technical services. We do not pre-screen, monitor, review, or censor customer content or activities. Our services are intended for lawful use, and you, the customer, bear 100% responsibility for all content hosted, transmitted, or accessed through our services.

3.1 – CONTENT AND NETWORK USE RESPONSIBILITY:

You are the publisher, owner, and controller of the content hosted on our servers. We do not actively monitor customer activities unless we are specifically notified of a violation or illegal activity. WebCare360 bears no responsibility for the utilization of domains registered with us or the content hosted on those domains.

While we are strong advocates of free expression and oppose censorship, it is your sole responsibility to ensure:

All content you upload, store, transmit, or display through our services.
Ensuring your content complies with applicable laws in all relevant jurisdictions.
You have obtained all necessary licenses, permissions, and rights for your content.
You bear all legal consequences arising from your content or activities, including any claims, lawsuits, damages, or liabilities.

WebCare360 reserves the right to act promptly if a violation is reported, but we do not and cannot proactively police content through pre-screening. You are fully responsible for any legal repercussions resulting from your content or use of our services.

3.2 – PRE-SCREENING POLICY

Pre-screening is practically impossible for hosting providers as:

- At signup, accounts contain no content – we cannot know what you will upload in the future.
- We have no visibility into customer intentions, plans, or future activities.
- Customers upload content after account creation, often continuously over time.
- Many customers use encryption, which makes content inspection impossible.
- VPS and Dedicated server customers have root access – we cannot monitor their systems without violating their privacy and security.
- With thousands of customers and millions of files, comprehensive pre-screening is operationally impossible.
- Content changes dynamically – what’s uploaded today may be modified or replaced tomorrow.

3.3 – OUR COMMITMENT TO COMPLIANCE:

- - - We do NOT endorse or approve any content hosted on our platform.
    - We are NOT the publisher of customer content and bear no responsibility for its legality, accuracy, or appropriateness.
    - However, we respond promptly to reports of violations, abuse, or illegal content as required by applicable laws and regulations.
    - We may take immediate action (including content removal, service suspension, or termination) based on:
      - Credible notifications of illegal activities.
        Violations of our Acceptable Use Policy.
        Valid legal process from appropriate authorities.
        Direct threats to our infrastructure or other customers.
  Until properly notified, we have no actual knowledge of customer content or activities. This structure maintains our status as an intermediary service provider under applicable law and protects us from liability for customer actions.

3.4 – WHAT WE ARE NOT:

- We are NOT a “bulletproof hosting” provider that shields illegal activity.
- We do NOT provide immunity from legal consequences.
- We do NOT ignore valid legal process or abuse complaints.
- We are NOT complicit in customer violations.
- We do NOT facilitate knowingly illegal activities.

4. DMCA COMPLIANCE & LEGAL OBLIGATIONS

WebCare360 staunchly supports freedom of speech, privacy, anonymity, and network neutrality. We are an unwavering proponent of free and open-source software and believe in providing a platform that fosters innovation, free expression, and secure communication. Our mission is to promote responsible use of our services while respecting the rights of others. We expect our users to align with this commitment.

To address misuse and protect intellectual property rights, WebCare360 has implemented a comprehensive policy for handling abuse. Given the vast range of possible use cases, we do not monitor every interaction with our services. However, if you encounter any misuse of WebCare360’s services that contravenes our policies or any relevant law, or if you suspect improper use of your content infringing upon your rights, we encourage you to file an abuse notification with us. We will promptly address the situation.

4.1 – COMPLIANCE WITH LOCAL LAWS

Laws regarding content, copyright infringement, and other legal matters vary across different jurisdictions. It is essential that you familiarize yourself with the laws and regulations in the jurisdiction where your data is hosted. WebCare360 operates in full compliance with the legal mandates of the countries in which its servers are located. While we are dedicated to protecting freedom of expression and privacy, we must adhere to the applicable laws in the server’s jurisdiction.

4.2 – OUR COMMITMENT TO PRIVACY AND SECURITY

WebCare360 remains committed to providing hosting solutions that emphasize privacy, freedom of speech, and security. While we prioritize protecting your rights and the integrity of your website, we also ensure full compliance with local laws. Users must recognize their responsibility to ensure that their content does not violate applicable laws. Misuse of our services, including hosting illegal or infringing content, will be addressed promptly in accordance with our abuse policy and local legal requirements.

5. PROHIBITED CONTENT:

The prohibited activities include, without limitation, the following:

- Child Pornography and Adult Content.
- Threatening, Racial, or otherwise Abusive content.
- Fraud, MLM (Multi-Level Marketing), Pyramid schemes, or any other activities deemed to be fraudulent.
- DDoS/Flood attack sending traffic is against policies & law.
- Botnets/Virus/Malware/IRC or IRC Bots.
- Phishing / Scamming websites.
- Anything than can result in Spamhaus listing.
- Unlicensed Financial Services.
- Content involving virtual currency generators or manipulation tools.

Network Abuse / IP Spoofing.
Terrorism and Extremist Content.
If you use our service in a way that affects anyone’s health or safety, we reserve the right to suspend your service.

This list is not exhaustive. We reserve the right to refuse, suspend, or terminate services at our sole discretion, at any time, for any reason, including but not limited to activities that violate our policies or pose a risk to the integrity of our platform.

6.SPAM & UCE:

WebCare360 bears a zero percent tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM over our network. Very simply this means that our customers may not use or permit others to use our network to transact in UCE. Customers of WebCare360 may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. Violations of this policy carry severe penalties, including termination of service. Violation of SPAM policy will result in severe penalties. Upon notification of an alleged violation of our SPAM policy, We will initiate an immediate investigation (within 48 hours of notification). During the investigation, WebCare360 may restrict and a suspension will occur, customer access to the network to prevent further violations. If a customer is found to be in violation of our SPAM policy, WebCare360 may, at its sole discretion, restrict, suspend or terminate customer’s account without any consent given. Further, WebCare360 reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation.

7. ABOUT SECURITY:

You are responsible for any misuse of your account, even if the inappropriate activity was committed by a friend, family member, guest or employee. Therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server

Your password provides access to your account. It is your responsibility
to keep your password secure; sharing your password and account access
with unauthorized users is prohibited. You should take care to prevent
others from using your account since you will be held responsible for
such use.
You may not attempt to circumvent user authentication or security of any
host, network or account. This includes, but is not limited to,
accessing data not intended for you, logging into or making use of a
server or account you are not expressly authorized to access, or probing
the security of other networks.
You may not attempt to interfere with service to any user, host or network (“denial of service attacks”). This includes, but is not limited to, “flooding” of networks, deliberate attempts to overload a service, and attempts to “crash” a host.
Users who violate systems or network security may incur criminal or civil liability.
You must adopt adequate security measures to prevent or minimize unauthorized use of your account.

8. RESOURCES USAGE (SHARED HOSTING | VPS Servers):

8.1 – SHARED HOSTING:

Shared / Reseller hosting users are not allowed to;

Use 20% or more of system resources for more than 120 seconds (e.g., high CPU usage from CGI scripts, FTP, PHP, HTTP requests).
Run stand-alone, unattended server-side processes at any point in time on the server.
Use BitTorrent applications, trackers, or clients.
Participate in any file-sharing/peer-to-peer activities.
Run cron jobs with intervals of less than 30 minutes.
Generate more than 300 HTTP/Port 80 hits per 30 seconds.

CPU and Memory Limit:

WebCare360 uses Cloudlinux (LVE) to ensure Linux Shared Hosting accounts receive a fair share of resources. LVE is a kernel level technology developed by the CloudLinux team. The technology has common roots with container based virtualization and uses cgroups in its latest incarnation. It is lightweight, and transparent. The goal of LVE is to make sure that no single web site can bring down your web server. Today, a single site can consume all CPU, I/O, Memory resources or apache processes and bring the server to a halt. LVE prevents that. It is done via collaboration of apache module, PAM module and kernel. So, if your website is showing ‘Resource Limit Reached’ error, it means you are hitting the allowed LVE limits. Limits for each package are mentioned on the sales page.

8.2 – VPS SERVERS:
For VPS Hosting users, the following applies:

VPS users have root access and full control over their environment, but they must manage resources in a way that does not negatively impact server performance or other customers on shared infrastructure.
Excessive resource usage (CPU, RAM, Disk I/O, etc.) beyond the allocated limits in your plan may result in performance degradation or penalties, including suspension or throttling of resources.
VPS users are encouraged to properly configure and optimize their servers to avoid performance issues. This includes regular monitoring of resource usage and ensuring that applications do not cause undue stress on system resources.
Resource limits for VPS plans are based on the allocated RAM and CPU resources in your package. You will be notified if you approach your allocated resources.

For VPS Servers, you have greater control but must ensure that your usage stays within your VPS package’s allocated resources to prevent performance issues.

Resource limits for each hosting package are specified on our sales page.

9. DEDICATED AND VPS SERVER USAGE, BACKUP, AND NETWORK UPTIME:

Dedicated / VPS servers are delivered with SSH access. We do not store server login credentials in our system, so it is entirely the client’s responsibility to ensure credentials are saved in a secure location.

Servers come with a pre-installed OS and control panel that the customer selects during the ordering process.

If no additional backup service is ordered, Dedicated Servers / VPS servers are NOT backed up by WebCare360. It is the client’s responsibility to maintain backups or have a solution for this.
A simple solution is to purchase an additional backups service. Backup service can be ordered either within the initial order or later by contacting us at sales[@]webcare360.com.
We guarantee 99.98% network uptime on Dedicated / VPS servers.

10. BACKUPS & DATA-LOSS:

By using WebCare360’s services, you agree to assume all risks associated with data loss. WebCare360 is not responsible for any loss of data in connection with our services.

We strongly recommend that you implement your own backup practices and regularly test restoring data from your backups to ensure their effectiveness.

For Shared Hosting users, we provide a free automated backup service. However, please note that the same terms outlined above still apply to this free backup service.

WebCare360 is not liable for any data loss, and customers are encouraged to maintain additional backups of their critical data.

11. SERVICE UPTIME

WebCare360 makes sure that you receive the highest network uptime possible. If we cannot replicate the uptime promised, we are responsible for returning a portion of the money you spent on your services. We guarantee a minimum uptime of 99.9%.

WebCare360 is not responsible for downtime related to the services listed below and does not issue credits for any resulting downtime.

Internal services such as MySQL, Apache, PHP, etc.
DDoS / Flooding on Shared Hosting Servers.
Scheduled downtime or planned maintenance.
Interruption of service due to unpaid invoices, abuse notifications and violations of TOS
ISP or local connection problems.
Customer-controlled downtime.
Acts of Force Majeure.

This SLA is subject to change at the sole discretion of WebCare360 and will be kept up to date on the website. Any changes made to this SLA will be in effect 7 days after the update is published.

12. SUPPORT:

Our customer service is provided through tickets submitted via our billing portal. Tickets are processed in the order they are received. Please note that submitting multiple responses to a ticket or submitting multiple tickets may actually cause a delay in receiving a response.

Our support team communicates only in English.

12.1 – VPS / DEDICATED SERVICES

VPS and Dedicated services are unmanaged by default unless otherwise specified at the time of order. These services are designed for advanced Linux administrators and experienced webmasters. To effectively utilize these services, the customer should be familiar with:

GNU/Linux tools and operating systems.
Proper security measures to maintain the system’s security.

12.2 – SHARED HOSTING SERVICES

For Shared Hosting, we do not provide root access. We administer and supervise the operating system and web server applications, and we provide a control panel (cPanel) for intuitive management.

12.3 – RESPONSIBILITY FOR DISRUPTIONS

We do not take responsibility for any disruptions or issues caused by customer-managed services or third-party payment systems. This includes, but is not limited to, disruptions caused by payment processing issues, fraudulent transactions, or the mismanagement of third-party payment services.

The disruption is related to hardware, infrastructure, network, or virtualization issues within our scope of services, we will assist you upon request. Any assistance provided in these cases may incur an additional charge, as mutually agreed upon.

12.4 – SUPPORT FOR THE FOLLOWING MATTERS
You may reach out to us for support related to the following network and hardware issues only:

Network-related issues (e.g., connectivity, uptime, bandwidth)
Server hardware issues (e.g., physical server failures or malfunctions)
Virtualizor VPS control panel issues (e.g., login or functionality problems)
OS templates and ISOs (e.g., issues with operating system installations or updates)

Please note, WebCare360 support for unmanaged services is limited to the items listed above. Support for OS-level issues, website scripts, or third-party software (including web applications, CMS, and custom code) is outside the scope of our standard support. Customers are responsible for managing and troubleshooting these aspects of their services.

12.5 – ABUSIVE LANGUAGE POLICY

We explicitly prohibit abusive language of any kind across any communication channel, including but not limited to our ticketing system, online forums, and chat rooms. Abusive behavior may result in a warning or suspension of service access.

13. TOS / AUP (ONSHORE SERVERS):

WebCare360 offers specialized hosting solutions through our Onshore Servers. These services are subject to specific terms and conditions that comply with local laws and stricter abuse policies. If you are using Onshore Servers, please review the Terms of Service (ToS) and Acceptable Use Policy (AUP) dedicated to this service by clicking the link below:

Click here to view Onshore Servers ToS and AUP

Please note, Onshore Servers have additional compliance and legal requirements, including DMCA compliance and data protection laws applicable to the hosting location. We enforce stricter policies for content, abuse, and violations to ensure that our services remain in compliance with regulatory standards.

14. CANCELLATIONS & REFUNDS:

WebCare360 reserves the right to cancel an account at any time, with or without prior notice.
Abuse of our staff in any form (verbal, written, or via any other medium) will result in the suspension or termination of your services.
Customers may cancel at any time by submitting a cancellation request through the client control panel at least 7 days before the renewal date.
Cancellations will not be accepted via support tickets or email.
WebCare360 offers a 7-day money-back guarantee for Shared Hosting and Reseller Hosting services.
No refunds will be issued for the following:
- Dedicated Servers
- Virtual Private Servers (VPS)
- Administrative fees
- Installation fees for custom software
- Domain Registration, Transfer, Renewals
- Non-refundable licensing fees (e.g., cPanel, DirectAdmin, etc.)
WebCare360 reserves the right to refuse any refund requests.
Refunds will only be processed if the issue is caused by WebCare360’s fault or system failure.
Refund requests will not be accepted if the customer’s product/service is functioning properly or if the issue is due to customer error.
First-time accounts are the only ones eligible for a refund. If you have previously had an account with WebCare360, cancelled, and signed up again, you will not be eligible for a refund. The same applies if you have opened a second account with us.
Violations of the Terms of Service will result in the waiving of the refund policy.

15. PAYMENTS, SUSPENSION, TERMINATION & DATA RETENTION:

Invoices for all the hosting services are generated 7 days before the due date and billing system sends several reminders for the due invoice. So, its your responsibility to use correct contact information so you can receive such emails on timely basis.
We do accept Paypal, Crypto Payments (BTC, LTC, XMR, DASH, DOGE,USDT), PerfectMoney & *Wire Transfer as a payment mode. For Paypal payments we can ask you to verify the Paypal email address.
Shared Hosting accounts are suspended after 3 days of due date and the account will automatically be removed from our servers after 30 days of suspension.
VPS Servers are suspended on the after 3 days of due date and the server will be terminated / removed if the service remained suspended for 15 days.
Dedicated Servers are suspended if the invoice is not paid on due date. And, if the invoice remains unpaid for 3 days and we don’t receive any update from your side, your server will be terminated. Once, the server is terminated / recycled all the data will be lost.
If there is any delay in the Invoice Payments, you are required to update us on timely basis to avoid any inconvenience.
Once the service has been terminated, there is absolutely no way to restore / get the data hosted on it. So, its your responsibility to avoid such delay in monthly payments.

16. RESELLERS/PARTNERS:

Resellers are responsible for supporting their clients. WebCare360 does not provide support to our reseller’s clients. If a reseller’s client contacts us, we reserve the right to place the client account on hold until the reseller can assume their responsibility for their client. All support requests must be made by the reseller on their clients’ behalf for security purposes. Resellers are also responsible for all content stored or transmitted under their reseller account and the actions of their clients’. WebCare360 will hold any reseller responsible for any of their clients actions that violate the law or the terms of service.

17. AFFILIATE PROGRAM:

The partner bonus are earned and a confirmed if the referral service is used and has not been canceled prior to the 45th day.

The commission amount (percentage) for a referred customer is found on the following webpage: Affiliate Program

Affiliates may not post their own referral link to buy services.

18. INDEMNIFICATION:

The client agrees to indemnify and hold WebCare360, its affiliates, and their officers, directors, agents, and employees harmless from any and all claims, demands, liabilities, losses, damages, fines, penalties, interest, expenses, or legal costs arising from the customer’s use of WebCare360 services in violation of applicable law or the Acceptable Use Policy (AUP).

19. FORCE MAJEURE:

WebCare360 will not be held responsible for any failure to meet contractual obligations due to events beyond our control, including but not limited to:

Significant power grid failures
Internet outages
Natural disasters (e.g., floods, earthquakes)
War, riots, or insurrection
Epidemics or pandemics
Strikes or labor disputes
Terrorist activities
Actions or inactions of government authorities
Computer viruses or worms
DDoS attacks, DNS spoofing attacks, or other hacking attempts
Any other events beyond WebCare360’s control

20. FAILURE TO COMPLY:

Failure to fully comply with these terms may result in account suspension or deactivation (with or without a refund, at WebCare360’s discretion). All accounts and servers within WebCare360’s network must adhere to the policies outlined. We reserve the right to remove any account without prior notice.

No Refunds: If your account is deactivated due to policy violations, you forfeit any rights to a refund. No refunds will be issued for advanced payments.
Policy Enforcement:: Our usual process involves issuing a warning for the first offense and deactivating the account on the second offense. However, no warning is required.
WebCare360 reserves the right to suspend, deactivate, or remove any site hosted on our servers that we deem, in our sole discretion, to be unacceptable, undesirable, or contrary to our policies.

Updated: 28th Aug, 2025

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